For the products in stock:

We are giving 2 days cooling period before shipping the product, as many customers ask for changes in their orders. Hence we quote 2 working day to dispatch the products from our end on the normal days. In the riding seasons like Diwali, Christmas break etc times, there will be slight delays in shipping, as there will be a slight rush in these seasons.

Pre-Order / Back-Order:

For the products marked under "Pre-Order", we normally ship in 7-10 days of order receipt, or specified otherwise within the product description.

ORDER CHANGE REQUEST BY CUSTOMERS:

Once we dispatch the product from our warehouse, we will lose control over it. Since sensitive items like Windshield etc have a possibility of scratches and other damages during return transit, there won't be any returns exchanges are accepted. Hence we are giving 2 business days cooling period for all the orders in order to accommodate any changes required in the orders as requested by customer.

All the necessary changes like Address Changes, Product Color changes, Product Changes etc can be accommodated only within this cooling period. 

NOTE:

. Carbon Racing does not have integrated shipping service of our own. We use 3rd party courier services which have their own delivery methods and timelines.

. We will try to provide you with as many options as possible, ranging from Economical to Premium. 

. Currently we have tied up with India Post and DTDC for the smaller packages and Delhivery for larger B2B packages.

. Customers are provided with options to select during Check Out. Customer can choose Economical Services if the criteria is to save shipping costs while they can wait for longer duration than premium services. Or if there is urgency, they can chat with us beforehand and engage a faster Air Mail services from any available couriers.

Economical couriers are slower. So customers have to choose accordingly. Mostly West Bengal and North East areas take more time than other parts of India due to the distance the package has to travel. So if the time is criteria, we advise selecting/discussing about Custom Air Mail services.

. Carbon Racing guarantees the delivery, however the courier delays, are not Carbon racing's responsibility as we do not have any control on the delivery parameters like distance, number of offices a package has to hop, human delays, local environmental and political conditions etc.

However, once customer reports about a courier issue, we support customers by logging in complaints, calls, mediation etc and try and resolve the issue until the product is delivered. Delivery is Guaranteed.

Once we dispatch the product from our end, we will lose the control over it. We will provide the tracking number to the customers, so that they can track their packages. In case of any issues with courier, customers have to work with the courier company using tracking number as the reference. However, we as shipper also can try to escalate from our end. If there is any delay in delivery beyond the normal duration, customer can reach out to their local courier office and check the package status.

Sometimes if there are confusions in locating the right delivery address, India Post delivery personnel will contact customers on the provided number, so please provide a working number which is currently being used. 

CHANGE IN SHIPPING SERVICES:

Sometimes a customer selected shipping service may have technical issues or coverage issues, which prevent us from booking the packages. In such cases, we select the better or the next best service available to us immediately. Over many of the years of our experience, just doing to and from communication to change the courier and take consent will take much longer time which is not ideal for majority of customers.

In such case we always try to see if we can get an upgrade to the current service chosen. IF not available, we will ship using whichever is the next available service. Incase if the customer have paid more towards the selected service, we check  the actuals and refund if any excess amount paid. All such refunds are done one every Sunday and communicated to customers via a standard email.

Kindly Note:

1) We do not ship on Saturdays and Sundays and any National Holidays

2) During the major festival times, at times of disaster, natural calamities, it will be difficult to keep up with the 48 hours shipping commitment. We request customers to kindly bear with us in such times.

PLEASE DO NOT EVER ACCEPT AN OPEN OR DAMAGED PACKAGE. IF YOU REJECT SUCH PACKAGES, IN CASE OF MISSING ITEMS, WE CAN RECOVER THE COST FROM THE COURIER COMPANY FOR THEIR MISTAKE.

IF YOU ACCEPT THEN IT MEANS THE PACKAGE IS GOOD OR YOU ACCEPT THE RISK, SO PLEASE GIVE US A CHANCE TO CORRECT SUCH ISSUES BY REJECTING THE PACKAGE

WE ALWAYS SELL A FRESH PIECE TO EVERY CUSTOMER. HENCE, NO RETURNS ACCEPTED ONCE THE PRODUCT GETS DISPATCHED FROM OUR WAREHOUSE.